1. Returns

  • We only accept returns if the product is damaged or defective upon arrival.
  • If you receive a damaged or defective item, please contact us within 7 days of delivery to initiate the return process.
  • To return a damaged or defective item, please provide us with clear pictures of the product, including any damage or defect, and a description of the issue.
  • The product must be unused, in its original condition, and with all tags and packaging intact.

2. Refunds

  • Refunds are processed only for items that are returned due to defects or damages.
  • Since we offer cash on delivery, refunds will be provided in cash upon the return of the defective item. The refund will be processed once the product is returned and verified.
  • Please note that delivery charges are non-refundable.

3. Exchange Policy

  • We do not offer exchanges for products. However, if you receive a defective or damaged product, we will ensure it is replaced with a new one, subject to availability.

4. How to Initiate a Return or Refund

  • To initiate a return or request a refund, please reach out to our customer service team via the contact details provided on our website.
  • We will guide you through the necessary steps to return the item and process your refund as quickly as possible.

5. Shipping Costs for Returns

  • In the case of a return due to a damaged or defective item, we will bear the shipping costs. If the return is for any other reason, the customer will be responsible for shipping charges.

6. Modifications

  • Azriel Fashion reserves the right to modify or update this policy at any time.

If you have any questions related to our policy please feel free to reach out to us at [email protected]